CUSTOMOL Privacy Policy
1. Our Commitment to Privacy
Your privacy is important to us. This Privacy Policy explains how CUSTOMOL Technology (hereinafter referred to as the “Platform”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our ERP platform, websites, and related services.
To make this notice easy to find, we provide a link to this Privacy Policy in the footer of our website.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. The Information We Collect
2.1 We collect information necessary to provide order management, product management, fulfillment, logistics, and related ERP services.
2.2 The types of information we may collect include:
Account Information
- Name
- Phone number
- Email address
Store & Platform Authorization Information
When you connect third-party e-commerce platforms (such as Shein, Etsy, Temu, TikTok Shop, Amazon or other supported platforms), we may access authorized store data including:
- Store identifiers
- Product information
- Order information
- Customer shipping details necessary for order fulfillment
We only access and process data that is necessary to provide our services. We only access platform data that merchants explicitly authorize.
Customer Fulfillment Information
When merchants use our fulfillment or order management services, we may process customer information including:
- Recipient name
- Shipping address
- Phone number
- Order details
This information is used solely for order processing, production, shipping, and customer support purposes.
Automatically Collected Information
Like most websites and SaaS platforms, we automatically collect certain technical information, including:
- IP address
- Browser type
- Operating system
- Access times
- Pages visited
- Usage logs
This information is used for analytics, platform security, fraud prevention, and service optimization.
3. How We Use Information
We use collected information to:
- Process and manage orders
- Provide customer support
- Improve platform performance and security
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
We do not sell personal information to third parties.
Data obtained through authorized third-party platform APIs is used solely for providing requested merchant services and is not used for advertising, profiling, or unrelated commercial purposes.
4. Communications
We may send service-related communications including:
- Account notifications
- Security alerts
- Service updates
- Maintenance notices
- Order-related notifications
These communications are necessary for operating the service.
5. Sharing of Information
We do not disclose personal information to third parties except in the following circumstances:
Service Providers
We may share limited necessary information with trusted third-party providers involved in:
- Cloud hosting
- Logistics and shipping
- Customer support
- Analytics and infrastructure services
These providers are required to protect the information and use it only for authorized purposes.
Legal Requirements
We may disclose information if required by applicable laws, regulations, legal processes, or governmental requests.
Business Protection
We may disclose information when necessary to protect our rights, users, platform security, or prevent fraud and abuse.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- SSL/TLS encrypted transmission
- Access controls
- Internal permission management
- Security monitoring
- Log auditing
- Infrastructure protection
Only authorized personnel with legitimate business needs may access personal information.
7. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
When data is no longer required, we will delete or anonymize it within a reasonable period unless a longer retention period is required by law.
After account deletion or platform disconnection, related platform authorization data will no longer be accessed.
8. Your Rights
Depending on applicable laws and regulations, users may have rights to:
- Access their personal information
- Correct inaccurate information
- Request deletion of information
- Disconnect third-party platform authorizations
- Restrict certain processing activities
Users may manage account information through platform settings or contact us directly for assistance.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
If material changes are made, we may notify users through email, platform notifications, or website announcements.
Continued use of our services after updates become effective constitutes acceptance of the revised Privacy Policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: 690789533@qq.com
CUSTOMOL
Last Updated: May 19, 2026